A grilling we will go... Part 2

As promised, here is the update to the saga of the cracked grill. Yesterday morning I loaded all the parts/ boxes/ foam on a drywall cart a proceeded into the store. After receiving an odd look from the young lady at the returns counter I explained the situation and provided her with my receipt.

I became a little nervous about the situation when she called a guy up from the grill section to "look at this before I return it". Upon his arrival I repeated my story and he proceeded to simply agree that the unit was in fact damaged and quickly retrieved another unit and loaded it on a cart for me. I walked out of the store with my new grill and a grill cover in less than 10 minutes! Way to go Lowes. This is how customer service should work.

I was able to assemble the grill (it took about 90 minutes instead of the 50 listed in the manual) and we officially christened the grates last night with bratwurst. Looking forward to something else today. We love to cook on the grill, this will make for a fun rest of the summer.

A grilling we will go...

We decided to go ahead and get a new grill. We love to cook out and the one we have has seen its finer days for sure. So after looking around a bit we decided on a grill from Lowes. This is where the customer service portion of the program takes off. We got a great deal (20% off) and got a little nicer grill than we might have for the money.
After making the purchase (my wife was by herself) an employee helps her with getting it to the van (good service!). Then it is discovered that the box will not fit even with the seat folded down, so a decision is made to unpack the grill from the box and place everything in the van. Upon getting it home and preparing to set it up my wife discovers that the grill lid id damaged and cracked. UGH!
As of typing this all of the parts have been re-loaded into the van and will be returned to the store in the morning. I'll give an update on how Lowes handles this customer service opportunity. I have the receipt, all of the parts, but no box. I am hoping for an easy exchange.